Netflix still rules the streaming universe. As of the end of March, it had 207.6 million total paying subscribers, with about 67 million in the United States, the company noted in an earnings report on Tuesday.
But its main competitors — Disney+, HBO Max, Paramount+ and AppleTV+, as well as the old-guard streamers Amazon Prime Video and Hulu — have cut into Netflix’s share of viewers’ attention.
The global demand for original Netflix programs, like “Bridgerton,” the much buzzed-about romance series from the super-producer Shonda Rhimes, has started to drop relative to similar offerings from newcomers, according to the data firm Parrot Analytics, which has developed a metric to rate not only the number of viewers for given shows, but their likelihood of attracting subscribers to a streaming service.
In its latest rankings, Parrot reported that Netflix’s share of total demand — a measure of the popularity of its shows — was slightly above 50 percent for the first three months of the year, compared with 54 percent a year ago and 65 percent in the first quarter of 2019.
In other words, competitors have started eating into Netflix’s dominance.
That showed up in the numbers. For the first quarter of 2021, Netflix reported the addition of four million new customers, below the six million it had forecast. The company expects to add only one million new customers for this current quarter ending in June.
Netflix shares plummeted about 10 percent in after-hours trading on Tuesday, after the earnings announcement.
The company doesn’t think the newer competitors were the issue.
“Are we sure it’s not competition? Because obviously there’s a lot of new competition,” Reed Hastings, the company’s co-chief executive along with Ted Sarandos, said on the earnings call after the report. “It’s intensely competitive, but it always has been. We’ve been competing with Amazon Prime for 13 years, with Hulu for 14 years.” He added: “So there’s no real change that we can detect in the competitive environment.”
Netflix pulled back on productions during the pandemic, which has now rippled into its release schedule. The company didn’t have any big returning series in the period.
“We’ll get back to much steadier state in the back half of the year,” Mr. Sarandos said, citing the return of popular series like “The Witcher” and “You.”
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Netflix also raised prices in October, increasing its standard plan by a dollar to $14 a month. It added an extra $2 to its premium tier, which now costs $18. The company typically increases its fees about every 18 months. It is also trying to clamp down on password sharing, long a common practice.
Last year, in the same period, just as the pandemic was underway, the company added a record 15.7 million subscribers.
As much of the world went into lockdown, people turned to screens to while away the hours. Netflix recorded a jump in new sign-ups, leading to a record year of nearly 37 million additional customers. The company is unlikely to repeat that performance for 2021 as restaurants, stores, theaters and sports stadiums start opening up to full capacity across the country.
But Netflix is an international business. The majority of its revenues now come from overseas, and it has banked its future growth on emerging markets such as India and Latin America. Those regions have had recent surges in coronavirus cases, prompting new lockdowns. Most of the world, including Europe, has not vaccinated its citizens as quickly as the United States.
Netflix is still spending big. It spent $465 million to buy two sequels to the hit whodunit “Knives Out,” a price tag 50 percent higher than the first film’s gross receipts. It’s also 10 times what the film cost to produce. Hollywood lit up with chatter. Did Netflix overpay?
The film’s director, Rian Johnson, came up with the idea for the film, and he and his producing partner control the rights. The lucrative deal is in keeping with Netflix’s expensive courtship of Hollywood creators. It has nine-figure agreements with prolific television producers including Ms. Rhimes and Ryan Murphy, as well as the actor-producer Adam Sandler. Mr. Johnson could join their ranks by creating additional series and films for the company.
Despite Netflix’s push into owning its own content, it recently entered into a distribution agreement with Sony Pictures Entertainment, the last major Hollywood studio not tied to any streaming business. Netflix will have rights to some Marvel franchises, including the Sony-controlled “Spider-Man,” and several offshoots based on the character.
The company reported profit of $1.7 billion on revenue of $7.16 billion for the first quarter. Investors were looking to $1.3 billion in profit on $7.1 billion in sales.
In addition, the board of directors approved a $5 billion stock buyback plan, which should lower the number of available shares in circulation, potentially making them more valuable.
Although competitors are gaining ground, Netflix is in its best financial shape of its history. It hit a milestone at the end of last year, when it said it would no longer look to borrow money to fund its content slate. Another way to look at it: Netflix finally became a truly profitable business after topping 200 million subscribers, each paying an average of $11 a month.
In other words: Its competitors are still losing lots of money on streaming.